They will have to install a remote desktop software before.In order to schedule the check of a device remotely, you need to exchange beforehand with the person to let them know that : You should make sure to address that risk before doing any remote support. If the device is actually compromised and monitored remotely, the operators may identify that the user is receiving technical support and it may cause retaliation against the person you are trying to support. As explained before, this can lead to some risks for the user. The Problem of Needing Online AccessĪnother issue with checking devices remotely is that you need the device to have access to Internet. We are using Teamviewer for Windows here because Chrome Remote Desktop does not support well Mac OS yet (no file sharing). We tend to trust more Google for its security, but depending on your threat model, Teamviewer may be a better option. Teamviewer had several security issues in the past, the FireEye company claimed that it was breached by a Chinese state-sponsored group in October 2019. Chrome Remote Desktop is developed by Google and is integrated in the Google ecosystem (which requires you to use Google accounts).

Teamviewer is a developed by TeamViewer AG, a German company based in Göppingen.It is thus very important use a solution that you trust based on your threat model.

When you install such a remote desktop software, you have to know that the company developing the solution can use the software to access your computer but also can record any interaction you have through their solution. With any remote desktop solution relying on a third party platform, there is an important question of trust. Limitations of Remote Forensic The Problem of Trust It includes for now only solutions for Windows and Mac OS computers using Teamviewer and Chrome Remote Desktop, as we do not have yet any satisfying solution for smartphones (any suggestion is welcome). In this time of almost worldwide confinement, we are adding here a few steps that may help to check for potentially compromised devices remotely.

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